View Full Version : Bad vendor alert!----BOTACH TACTICAL
December 17, 2008, 04:47 PM
I usally try not to stir the pot or ruffle any feathers (I'm kind of a MMOB guy), but I've recently had a very bad experience with an online vendor.
I know that the firearm industry (especially the AR-15 type stuff) has been extremely caotic lately, what with the long back orders and panic buying. But I went ahead and placed an order with http://www.botachtactical.com/. Of course I expected a delay in shipping. A few days later, I tried to email them to add a couple of items to my order, but got no response. I wait a couple days and try again, and again, no response. Long story short, over the last three weeks, I've emailed them 5 times and called twice, with no luck. I'm pretty ****** by now and emailed one more time to tell them about and to cancel my order. Finally, I recieve a response saying nothing more than "sorry for the delay, your order is canceled. Complete BS!
My point: Avoid Botach Tactical because their customer service sucks!
Double Naught Spy
December 17, 2008, 11:09 PM
Yeah, I think if you would have checked other threads on BT, you would have found this pattern already. They are usually great when the have the product in stock and you do best to call an verbally verify a product is in stock and place the order over the phone. Otherwise, you end up in your boat.
December 18, 2008, 12:55 AM
I have always had good luck with them, as have several of my friends. I guess it is just hit or miss.
December 18, 2008, 01:24 AM
I probably wouldn't be turned off to them if they would have taken two minutes and returned at least one of my emails. I understand they're busy, but ignoring me for three weeks is unacceptable. I didn't mention this earlier, but one of the times I called, they put me on hold for over 15 minutes, and then they hung up on me. :mad: Call #2 resulted in a voice mail that they didn't bother responding to either.
Here's an example of what I expect: I have an another order in with www.tradingpostsupply.com and did the exact same thing with them (email to add item to order). The guy had a response in my inbox the very next day politely saying that it was taken care of and would ship as soon as it was in stock.
Another great vendor, www.bravocompanyusa.com not only shipped very quickly, but they emailed me a confirmation of the order, and a shipping notification w/ tracking.
You get my point I hope....
Double Naught Spy
December 18, 2008, 05:46 AM
Right, as you said, their customer service sucks, and as noted in several threads, this is especially true if there is a problem or the order isn't getting filled.
December 18, 2008, 09:04 AM
Thanks for the warning, I have use Botach in the past with good results I guess as with some merchants "Caveat emptor" applies.:confused:
October 29, 2009, 01:44 PM
My name is Dan and I'm a rep from Botach Tactical.
I have read through your complaints and would like to help you with this matter as we are deeply committed to rectifying any mistakes made.
We ship out thousands of orders a day, and unfortunately there are orders that slip between the cracks or get mis-handled, however making excuses certainly doesn't help your situation. I would like to rectify the experience you have had and I encourage you to contact me.
Please let me know the issue you had, if you had a problem with any of our staff and what I can do to help you.
Please include as much information as you can, i.e order number, shipping zip code, name.
To regain your trust in our company and business, we would like to offer you a 20% off discount on ALL our items. Use coupon code 'ratings' at checkout.
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