PDA

View Full Version : Never Buy Remington. Never


JP Sarte
July 8, 2008, 06:41 PM
Called Remington on 07/07/08 to get a UPS tracking number on a package they were supposed to be shipping me for over a year's worth of hassle in dealing with them on other unrelated matters. In all the years I have had problems I have always refused free goods and services when offered. Always.

For some reason (still unknown to me) the girl refused to look up the information for me and refused to transfer me to a customer service manager when I requested it. She claimed no manager was available. When I asked for her name the conversation went like so:

Me: Can I get your name?
Her: No. What do you need that for?
Me: Can I get your name?
Her: No. What do you need that for?
Me: I need it to make this conversation part of my complaint.
Can I get your name?
Her: No.
Me: Are you seriously not going to give me your name?
Her: I guess we have nothing further to talk about.

She refused to give me her name and hung up on me.

You don't wan't to provide your name? Fine. Send me to a manager. Problem solved for you.

Are you kidding?

So I call back right away and dial into a different department knowing if I call the toll free number I just called all I am likely to get is the same treatment. When I reached legal (which I dialed at random just to get a live human) I got the woman to transfer me to a customer service manager.

What? wait a minute (I thought to myself) there is a manager in the office. Talked to her and finally got an answer after another hour goes by and she calls me back.

This is it. This is the last straw. I have been doing business longer than I care to admit with all sorts of companies and I don't ever remember being hung up on. This after they were supposed to be "compensating" me for a year long nightmare with them already. They can't get it right even when they are trying to make it right for something else they made mistakes with.

Still business a usual at the ol' Remington Arms Company. For all you Remington representatives out there hear this: No need to ever worry about me "bothering" you for anything again. If Remington was the only gun maker left on the planet I would give up hunting and shooting forever. You can keep all your quality control problems, customer service problems, and manufacturing blunders and save them for ten year olds who don't know better, guys with religious like loyalty to your "products" regardless how how you make them, and the carnival rube set. I am done.

Finally, I find it interesting that over the decades I have bought guns from Marlin, Glock, Tikka, CVA, Winchester, Beretta, Walther, and S&W to name just a few. I have never had any problems with any other gun maker. Never. Not one. Lucky? Maybe. I think not.

To each his own, but if any TFL members wan't my opinion, I say buy some old Milsurp from Paraguay before buying so much as one shell of ammuntion from these people who attempt pass themselves off as a gun company. End of another era I guess. Just too blind to see it.

JP

Stiofan
July 8, 2008, 07:53 PM
Just sort of a rant huh?

Sorry about your problems. It happens when companies have to hire from the human gene pool and don't have strong enough customer relation management to head this stuff off.

I still like Remington though, I've bought a lot from them over the years and probably still will. Ditto Marlin who's now owned by Remington I hear.

Until I get treated as you did of course. ;)

orionengnr
July 8, 2008, 08:08 PM
Too late, I've already bought and owned a bunch. Mostly M-700s of one sort or another.

Of course, I've never had the first moment of trouble with any one of them, either... :)

jbrown
July 8, 2008, 10:04 PM
I kind of soured on them when my new 700 varmint special in 223 wouldnt feed reliably from the magazine.
Made me laugh when I saw a show on tv about a shooting competition where they had to hit as many small long range targets as fast as they could.The guys with the 700 varminters were having the same feed problems I had.
Give me CRF anyday.Just my opinion

TheShootist1894
July 8, 2008, 10:47 PM
AHA!

Yet another Great reason to add to my list of why Sturm Ruger is the BEST ALL AMERICAN gunmaker :cool: :D

RsqVet
July 9, 2008, 08:18 AM
Well I have been treated equally cruddy by the the CSR's at the airline that always seems to be the lowest bidder everytime I have to fly.

They still keep the planes in the air though the bathrooms smell more and more like the ones in the port authority bus terminal.

Guess my point is, one can have cruddy CS and still turn out a decent product where it counts. Same as in medicine, most surveys show folks willing to deal with lack of bedside manner if the know their doctor is really great.

Seems that in this day in age no many places have any good CS at all.. heck for all you know you were speaking to an outsourced call center.

For some products remmington still makes a product I like and use, What happend with you --- that's more of intrest to me than their CS.... for what remmingotn makes (not a whole lot) I ahve always thought they were good to excelelnt.

azsixshooter
July 9, 2008, 08:57 AM
I was in the market for a new shotgun several years ago. Since I love the 870 I've had since I was 20 years old, I naturally planned to buy another. Until I noticed they have hillary holes now. What a joke, I almost threw it on the floor in disgust. I bought a Mossberg instead and I'm very happy with it.

I am currently getting ready to order a 25-06 (truck got broken into and I lost $500 worth of stuff so my order is delayed for now), I thought the Remington 700 BDL. Then I saw that that, too, had an infernal lock. Screw Remington, I'll never buy any gun with an infernel lock and I'll never NEVER support any company trying to cram that garbage down my throat. I will add the caveat that I'd be open to buying an older Remington without that nonsense, but never anything new. I don't even care if it's easy to remove. I'm buying a Savage and I'll feel good about it.

I'm glad to hear about your ordeal, it adds to my opinion that any company that forces infernal locks blows donkey nuts and doesn't deserve my business.
:barf:

JP Sarte
July 9, 2008, 09:30 AM
For those interested in my "troubles" with Remington's products and not just CS please see other recent posts by me on the Remington issue including this one:

http://www.thefiringline.com/forums/showthread.php?p=2903285#post2903285

JP

tok shooter
July 15, 2008, 06:33 AM
as Clark Howard would call it it should be Customer NOService

bclark1
July 15, 2008, 12:38 PM
I think they make decent products, lemons come in every batch. However, I agree that their customer service magnifies these lemons. I just bought a 597 as a cheap rimfire to practice with irons. Not much invested, no big deal. Problem is, front sight post was staked way off center. Not even close. With the adjustable rears at the extreme, it was still hitting way off-center with POA dead-on. So I bring it in to a service center (which was a hike, maybe it's just where I was at the time but it didn't seem like they authorized a lot of service centers). Yes Mr., you're right, they screwed this up alright, got to go back to the factory.

Didn't see that thing for the better part of a year. Pretty much forgot I owned it when they called to say it was ready for pickup.

Enjoying it now for the most part, I'd say it was worth the $100, but was that ever some slow service.

UniversalFrost
July 15, 2008, 01:35 PM
hi sorry to hear of your issues with remington. I have had nothing but good support from them.

Savage on the other hand, was almost identical to your dealings with Remington. That is why I never buy Savage anymore and sold all my Savage guns.

joe

olddrum1
July 16, 2008, 11:18 PM
I kind of feel sorry for the kid that you were dealing with if you pushed them far enough to hang up.

JP Sarte
July 18, 2008, 12:13 PM
I kind of feel sorry for the kid that you were dealing with if you pushed them far enough to hang up.

olddrum1:

I never said I pushed anyone. Read the post again. And again if needed. That's what makes the whole situation so ridiculous. If by pushing someone you mean asking for their name during a business call or asking for a supervisor, I would hate to do business with you. These questions are a normal part of business and foster accountability. They are the professional way to address problems.

Maybe the woman was having a bad day, maybe she does this on a regular basis, maybe she was drunk at work. God only knows. I am not sure I really care. If a customer is not behaving how you think they should act call for a manager. Hell, send them to another customer service representative. Anything but hang up on them.

Nevertheless, I am not sure what would motivate you to make such a comment about me? You don't know me, you didn't hear the conversation, and I am fairly sure you don't know the woman in question since you referred to her as a "kid". I am starting to wonder if you actually read the original post. Suggesting I somehow caused this conduct is akin to blaming the vcitim of a crime. "The guy must have done something to deserve it" mentality.

If during such a call I asked how your day was going you might think I was threatening you or insulting your manhood. What a completely inaccurate interpretation of that post. Oh, did I mention you should read it again.

By the way, you wouldn't happen to work for Remington would you? There are a few of those guys on this board that like to troll around and spread their company propaganda. If you don't work for Remington maybe you should consider it. Your attitude would fit right in there. Blame, Blame, Blame, counter accusation.

Finally I think you missed the purpose of this post and the purpose of this part of TFL. You are supposed to share your experiences with others so they can use the information when they consider doing business with a company. Members can take it or leave it.

Personal insults or suggestions of impropriety are wildly inappropriate.


JP

mikenbarb
July 18, 2008, 03:17 PM
JPsarte, I can relate to what your saying 100%. I bought myself a new 870 Express this past November as another gift to myself and another nice gun my kids can inherit when im gone. After 20-30 shots, The rib started to loosen up. After numerous calls(11 to be exact because I kept everything documented)and e-mails to Remington with no response, I was finally answered only to have them ask if I had done something wrong to it. WHAT!:eek: I couldnt even believe what I was hearing, The guy actually just asked me if I had done something to it??? I said, Yeah, I got my cutting torch out and put some cherry heat on the barrel to loosen up the solder joints. What a bunch of knuckleheads to even ask such a question. And then after 5 months at a "Repair center" and another 5 calls with no answers or knowledge of where it was or if it was fixed, They finally sent me a new barrel to replace it as if they lost the original(still dont know what happened to it). I own 13 Remington products(and alot of other brands) and thank god they are mostly older ones from when Remington was Remington and not just a person waiting for a paycheck on the other end of the phone. I am holding off on all of my future Remington purchases(Including ammo) till I know that their quality is back to where I DESERVE IT! And not what THEY THINK it should be. I have always had a passion for Remingtons but lately it has gone sour and I have lost faith in the New Remington compared to the Remington I remember from 20 years ago.
JPsarte, I wish you the best of luck getting your guns fixed but from my past experience, I wouldnt hold my breath and would just give to my gunsmith to fix and loose a few bucks. Good luck, Mike
OLDDRUM1, Even if he did yell at the customer service rep.(Im sure he didnt from my experience), Its their job to get it straightened out or transfer him to a person that can. The worst thing to do to a customer is to hang up on them!

model18
July 18, 2008, 04:24 PM
And I was going to buy a Marine Magnum.....NOT NOW...I've had and heard enough about "poor customer service" from various gun / parts companies & suppliers. Corporate America just doesn't care!

JP Sarte
July 18, 2008, 06:16 PM
Mikenbarb:

I wish things were different but you are exactly right. Remington is a former shell of a once great and mighty gun company. No more. I have never seen a company go down hill so fast. End of an era. I am done trying to figure it out. My approach at this point will simply be to avoid them period. That way if I don't purchase their products I don't have to deal with all the problems. With so many other really good choices out there we shouldn't have to. Good luck to you as well. Hope the gunsmith doesn't get too deep into your wallet to fix all those problems. Looks like another Tikka for me on my next purchase. Good luck and be safe.

JP

mikenbarb
July 18, 2008, 08:22 PM
The 870 is being traded in towards another Browning next week. Its the newest Remington I own and dont need the headachs down the line. It broke once and im not taking a chance. I think corporate America has to get rid of all the bean counters and take their companies back over to satisfy the customers needs and not the shareholders. Like you said, Theres other gunmakers out there and alot are better. And proably all have better customer service.

olddrum1
July 19, 2008, 01:04 AM
JP Sarte, I do not mean to cast a bad light over you affairs but I worked staffing for an office of about 800 Representives that were on the phones for a large company for the last couple of years before I retired. When they say your call may be monitored, that was me listening in. I want to get one thing clear first. Mikenbarb you did not hear the call as I did not and you have no notion of what you are even talking about. With that said, several things could have happened. A. New kid on the phones, The conversation got over his head and he got shook up and hung up. They may have disconnected because the computer and phone are two different systems and the kid may have hit the wrong button on the phone. They cannot call out. There phones are all inbound would be my guess. (Retrained or fired) (This is the kid I am feeling sorry for) B. Your behavior became unbusiness like. The kid hung up on you, called a supervisor over if one was not present and your account was noted as to why you were disconnected. C. This is the one that I would guess. You have been dealing with Remington a year over I do not know what. On this kids computer there is a note to call a supervisor immediately when you call. There may also be a note to not transfer in that Remington considers the situation closed. The supervisor may have been standing there and told the kid not to transfer. This office I would guess has your number. There are ways around this that you have figured out I see. Check you PM.

jmorris
July 19, 2008, 05:13 AM
If I gave up every time I had a defective product or bad customer service I wouldn’t have food, water, shelter, clothing, utilities, automobiles, a wife…. to name a few. Remember, water will wear granite.

mikenbarb
July 19, 2008, 08:19 AM
OLDDRUM1, Where are you getting kid from, He said a woman not a kid. I was site mngr of a large corporate welding supply branch(Largest chain in North America) for a few years and had many customer service reps, drivers, salesman, etc., I was in charge of and not once did any hang up on a customer even if the person was screaming at them. If their was a problem they couldnt answer, They would transfer them to me or corporate HQ. Not just hang up no matter what the conversation was. And we didnt put notes on customers on our computers, There wasnt enough room for all the ones that complained. According to JP, He said it did not get heated and the woman wouldnt even give him her name. Since when is it not ok not to ask a persons name on the phone and get a lame answer like the one he got? I always ask a persons name that im speaking with so it can be documented. And most professional business owners require that the person announce their names when answering the phone(Hello, This is Mike can I help you?) I know what he went thru because I was in his shoes also with a problem that couldnt or wouldnt be answered. OLDDRUM1, I hope that you never have to send a Remington product for repair anytime soon. If so, You will realize what we have gone thru. I cant believe that your even sticking up for the people at Remington, Do you work for them?? Sounds like you know how they work pretty well and even know they got notes on their computers about thousands of irate customers and vendors. Hmmmmm, are you one of "Them"?
Like I said, Im done with Remington for now and im sticking with other brands until im convinced that I can get the service I deserve and not what they think I should get. I think if they continue like this, your going to see alot more posts like this one.

PT111
July 19, 2008, 09:42 AM
I was doing training at a call center located in the South that took computer assistance calls from all over the country for a company that shall not be named. We were monitoring some of the calls as a training assignment for employees.

Call comes in from New York and the young lady answers very nicely with may I help you? :D

Quoting so sorry about the language:barf:

Customer: "Yeah, get me a white person on the phone, I don't want to talk to no damn ******".:eek:

I was floored and asked it that had happened to any of them. They said "All the time, usually from the northern states". That was an eyeopener for me. Unless you have worked in customer support or with the public you have no idea what they can be like. :mad:

JP Sarte
July 19, 2008, 10:47 AM
jmorris:

I believe that even if the majority of consumers (not all) stopped buying from companies when we had "defective products or bad customer service" it would stop. This problem exists because we allow it to.

JP

elrod
July 19, 2008, 12:59 PM
Wonder why olddrum1 is taking issue with the OP? He doesn't seem to have a dog in the fight. Or does he??????:confused::confused:

Arkie743
July 19, 2008, 10:04 PM
UniversalFrost
Senior Member

Join Date: 2006-02-20
Location: AZ
Posts: 2,054

Savage on the other hand, was almost identical to your dealings with Remington. That is why I never buy Savage anymore and sold all my Savage guns.

Amen!!!!!!!!!!about Savage customer service dept sucking big air!

imahotshot
July 19, 2008, 10:47 PM
I've had some problems with companies that out-source their customer service to India, Phillipines, etc. I had a "goodie" with Hewlet Packard. The first time I got a very cordial, helpful, patient engineer at HP. The second call sometime later I got a lady who spoke so little English all I could get from here was "You've got a problem!" I no longer have an HP. On the other hand, I've called Para Ordnance several times and received onthing but absolutely superior help and service. My cable company promises they won't ever out=source their suctomer service!

mikenbarb
July 19, 2008, 11:15 PM
PT111, I have worked in managment and in customer service and other fields all of my working life(29yrs.). So I do know what im talking about and if a person assumes that a person on the other end is another race than his, He is being real dumb and a racist. I have heard alot of white people talk with accents in their speech here. If someone assumes that of another person, He shouldnt be living on this planet. And I am from the northern state of N.J. and we have more mixed races than any other state in the country.(along with NYC) and I find it hard to believe that some lady says its mostly from northern states because I live here and worked in NYC for a long time and never heard of such a thing. It would be hazardous to your health here to say that kind of stuff...
Anyway, Were not here to discuss that and here to post our problems with Remington. I know from my personal experience and hearing many others say that Remington has gone down hill in the last 20 years and not what they used to be. I remember when you called them and got a caring person that got problems resolved and didnt put you on hold for an hour(or hang up on you). And lately it seems like your talking to just a voice there for a paycheck. Has anyone had any problems that required service lately? I have and im not happy with them at all. I get better service from the hot dog truck at breaktime. I was at the range discussing this with a bunch of members and 2 other guys that shoot there are going thru the same type of problem with their customer service.:confused: I guess its not just us having problems, Is it?

jmorris
July 21, 2008, 10:12 AM
jmorris:

I believe that even if the majority of consumers (not all) stopped buying from companies when we had "defective products or bad customer service" it would stop. This problem exists because we allow it to.

JP

I might agree with that statement except it doesn’t seem to work in government operations, been to the DMV lately? That would also mean a majority of the customers would have needed to receive defective products or services. If every other firearm they manufactured was defective they would probably change the company name to Jennings.

olddrum1
July 23, 2008, 12:20 AM
Mikenbarb, You posted in your post that you could not tell much about a person by listening to the voice over the phone.

Your Post.
I have worked in managment and in customer service and other fields all of my working life(29yrs.). So I do know what im talking about and if a person assumes that a person on the other end is another race than his, He is being real dumb and a racist. I have heard alot of white people talk with accents in their speech here. If someone assumes that of another person, He shouldnt be living on this planet.

You also said

(Im sure he didnt from my experience)

You can not tell a persons age over the phone, as you cannot tell a persons age here. If you read my post you would have deduced that I, unlike you, have had direct experience in this field. The demographics of these offices are geared to very young people. Someone that is thirty would be deemed an oldtimer.

How many of JP Sartes calls do you have experience with?

PT111, I can tell, has also heard some of the calls. His was not an unsual call at all.

If JP Sarte purchased all of these ADLs with a problem I would not call Remington but would go to the supplier and reek havoc with him. The supplier will have more pull with Remington than one buyer would. If the supplier has to pay the postage on a defective firearm he takes notice. If he has to do this several times he really takes notice. JP Sarte, If I were you I would be going back to your Firearms Dealer and demanding your money back. Let them deal with Remington.

mniesen89
July 23, 2008, 06:36 PM
I've said it once and I'll say it again, I'd pay the extra price for an item if I new the CS was great!


Todays suppliers (Remington,MidwayUSA,etc.)are losing customers over there CS.I know personally 5 other guys that wont do business with such suppliers and would pay more money for an item knowing if there were a problem it can be easily resolved.

dkalmbac
July 26, 2008, 08:12 AM
olddrum,

Since you have worked for customer service for over 29 years, then you absolutely know that when someone asks for your name, you give it to them. It's funny, cos even if I get "shook up" or "stressed" or what have you, I can still remember my [sic] name. And I don't buy for a second that she accidentally hung up on him. I have worked in customer service as well and the point is to SERVE the CUSTOMERS, not give them a bunch of ****. The rule of thumb is if you don't know something, you find someone who does. If this woman couldn't help him, then she should have found someone who did. And by the way, I worked customer service when I was 19-21 years old, so I was young and I didn't hang up on people, even if they were pains in my ass.

PT111
July 26, 2008, 08:26 PM
mikenbarb - It was not one lady saying that about the calls requesting a different race but most of the staff of around 100 people. I was involved in the initial technical training of the workers and at that time we were trying to develop a course on "Language Neutralization". I will let you try and decide what that was about. :D You say that you have never heard such a thing in NYC then you better take your earplugs out because you are missing out on a lot of things.:barf:

Driveout02
August 3, 2008, 12:20 AM
hey folks, remember that no gun company is what it used to be

Wildalaska
August 3, 2008, 12:23 AM
hey folks, remember that no gun company is what it used to be

Yep. Customer ran his like new .375 over with a truck. Bent the barrel so we sent it back to Remington for repair.

They just sent him a new gun. No charge.

WildyeptimessurehavechangedAlaska TM

olddrum1
August 3, 2008, 12:43 AM
Again People that do not read. I did not say I worked customer service for 29 years. I transfered into it the last two years to relocate. How do you know that there was not a supervisor there when the call was going on and told the rep to disconnect.

JP Sarte
August 3, 2008, 07:56 AM
How do you know that there was not a supervisor there when the call was going on and told the rep to disconnect.

That's even worse and tells me all I need to know about a company.

JP

mikenbarb
August 3, 2008, 11:29 PM
OLDRUM, How and who do you know who I have worked for? I have had hundreds if not thousands of JPSARTE calls so how can you even compare or assume what I have done in my life? I have only listed the interesting fields of work I have been involved in and alot others I have not mentioned including working with Military alloys R&D and lots of other interesting ones. Would you like a list to compare what fields I have knowledge and certifications in? Its amazing that I was a site manager for 2 of the largest welding supply companies in the US(AIRGAS Inc.& Linde Air Liquide) and never had as many problems as you guys have had. And yes, I handled hundreds of calls a day MYSELF! Maybe you should change jobs to where your customers respect you. Or are you just another voice sounding like your there for a paycheck making consumers angry bacause your voice has the "I dont care" sound to it. Anyway, Remington has gone down hill severly in my eyes and I think OLDRUM1 is an inside man with them because he has had nothing to say in regards to the OP or Remington customer service or their products and just defends the general customer service in this country. Whats up with that old rum?:p Have a good one, Im done and said what I had to say about my experience with crappy Remington customer service.
Driveout, Alot are better than they used to be because they strive to satisfy their customers. Look at Wild West Guns, Their A+++ and you always get a great person on the other end of the phone. They were always great and just keep getting better.;)
OLDRUM, Oh, And the reason why a 30 yr.old in your field is an oldtimer is because as they get older they get smarter and realize the higher ups are jerks and quit to work for someone decent! And this, I do know for a fact.

Driveout02
August 4, 2008, 02:16 AM
Yep. Customer ran his like new .375 over with a truck. Bent the barrel so we sent it back to Remington for repair.

They just sent him a new gun. No charge.

Is this sarcasm? Did this actually happen?

Regardless, we all live in a global market now, with different supplies/demands, and I stand by the statement that no company remains the same.

JP Sarte
August 4, 2008, 09:10 AM
Corporate Darwinism at it's very best. Make good products, stand behind them, and provide good customer service or face extinction.

JP

Brenden
August 5, 2008, 01:09 AM
I have had nothing but great situations with Remington products..

I do not know where all the negative crap is coming from,but I know that I prefer Remington than any other!!!!:D

Brad Clodfelter
August 5, 2008, 02:01 AM
Like em or hate em, Remington still is the biggest and most successful gun company ever. They are still going strong and making a lot of very good guns.

I'm sure the old Remington Arms isn't the same since they were bought out though.

JP Sarte
August 5, 2008, 12:18 PM
"I do not know where all the negative crap is coming from..."

Experience.

Scenario #1:

Just wait until you buy a Remington and you find the sights have not been aligned properly. Then try and send it back and hope your gun gets returned in six months (maybe). Then expect to pay for the shipping yourself. Oh did I mention insurance? You will be paying for that also. Then when it does come back expect to send it back again because they didn't fix the first time. Wait, it should have never left the factory in that condition in the first place.

Scenario #2

Wait until you buy a Remington and it won't feed and eject shells properly. Then call them to talk about the problem and have them blame you. Oh, then go through scenario #1 again trying to get it fixed.

Scenario #3:

Buy a Remington only to find out the firing pin only works about one in three shots. See Scenarios #1 and #2 for the fun filled remedy.

Good luck on what passes for customer service. There is not enough space here to cover that topic.

If these things have not happened to you that is great. I have dealt with the Remington nightmare too many times. Look, nobody's asking for perfection. Common sense dictates otherwise. When I pay $800.00 for a NIB rifle I want it to work. YOU SHOULD NEVER HAVE TO SEND A NIB RIFLE BACK TO THE FACTORY. If you do, somebody's not doing their job. That's why companies have QC departments, that's why the proof guns before shipping, etc.

Remington is lazy, complacent, and completely disinterested in the manufacture of firearms.

"Like em or hate em, Remington still is the biggest and most successful gun company ever."

They make their living on slick advertising and misguided product loyalty. When you experience some of the problems I have you will have a vastly different opinion.

JP

Wildalaska
August 5, 2008, 12:50 PM
Is this sarcasm? Did this actually happen?


Nope and yep:D

Just wait until you buy a Remington and you find the sights have not been aligned properly. Then try and send it back and hope your gun gets returned in six months (maybe). Then expect to pay for the shipping yourself. Oh did I mention insurance? You will be paying for that also. Then when it does come back expect to send it back again because they didn't fix the first time. Wait, it should have never left the factory in that condition in the first place.


Remington pays for shipping

Wait until you buy a Remington and it won't feed and eject shells properly. Then call them to talk about the problem and have them blame you. Oh, then go through scenario #1 again trying to get it fixed.

I've never seen that. Never. We fix 'em. They fix 'em

When I pay $800.00 for a NIB rifle I want it to work. YOU SHOULD NEVER HAVE TO SEND A NIB RIFLE BACK TO THE FACTORY. If you do, somebody's not doing their job. That's why companies have QC departments, that's why the proof guns before shipping, etc.

BS....no matter what, every company is going to put out a problem gun once and a while......

Now I'm going to wiegh in here heavy...we are a Remington Service Center.....for the volume of guns they sell, some of which are extremely reasonably priced, their volume of QC problems is low......their service people are responsive, their service is fast, they will warranty virtually anything and they work hard for customer satisfaction.


WildmylastowordAlaska ™

JP Sarte
August 5, 2008, 05:48 PM
Wild:

Just going on what I was told by them.

"Remington pays for shipping".

They told me I would have to. I argued the point and they finally gave in. But not without an argument. Then the insurance part of the program. They told me it would be insured by them through UPS. I asked how much? They said for up to $150.00. But I was not to worry if my gun ended up in Peru that were verbally assuring me that a replacement would be on the way. Nonsense. I said that doesn't even come close to covering the cost of the gun. They said if I want additional coverage I would have to purchase it through UPS.

"I've never seen that. Never. We fix 'em. They fix 'em".

I didn't purchase any of the 700's at a "Remington approved service center" The nearest one to me is two hours away. The only other option, not to void the warranty (which is a stupid practice anyway) was to send it back to them. Any other "unapproved work" would void the warranty and any future repairs that may have to be done. I am happy you are a full service shop but not all shops are.

"BS....no matter what, every company is going to put out a problem gun once and a while......"

Not BS at all. Fact. We are not talking about things that are difficult to notice for example, like a barrel that has a 1 degree bend in it causing it to be terribly inaccurate we are talking about the basics, the very basics:

Feeding and ejecting shells? It doesn't take a fifty thousand dollar machine to determine that. Hell, cycle a couple of shells through it. Ten seconds of your time and you are done. My six year old kid could figure that out.

Iron sights grossly out of line? One look by a person with 20/20 vision can tell that. Take time out of your busy day talking about who might be in the Super Bowl running this year and do your job.

On and on and on....

Maybe you get treated differently because your a dealer, who knows. All I am doing is simply relating what has happened to me. If they treat you like the King of England when you call great. Not my experience. God knows what you get after remaining on hold for ten minutes. I am certainly not alone.

One last word from me as well. If you are at work and you are not doing your job what the hell are you doing? Flirting with the office secretary? Taking two hour smoke breaks? Day dreaming? Who knows. I disagree completely with you on this and once again make the statement: YOU SHOULD NEVER HAVE TO SEND A NIB RIFLE BACK TO THE FACTORY. Period. This isn't rocket science, its rifle making. From a company that claims such a lengthly and storied history it just shouldn't be that hard.

Finally if you are so willing to accept these kinds of problems let me come work for you. I would love to stand around all day getting paid to do nothing. Wonder how long that arrangement would last if you were the one writing the paychecks and I was the one wasting your time. No long I suspect.:mad:

JP

Wildalaska
August 5, 2008, 06:02 PM
But I was not to worry if my gun ended up in Peru that were verbally assuring me that a replacement would be on the way. Nonsense. I said that doesn't even come close to covering the cost of the gun. They said if I want additional coverage I would have to purchase it through UPS.

Remington will replace a lost or stolen gun faster than you can get a payout from USPS or UPS insurance. They have done it for us. Sounds like you and the Customer Service folks and you it it off wrong. Takes two to Tango

The nearest one to me is two hours away.

Well guess what, we are the only service center in Alaska and for some folks, we are two weeks away by dog sled:D You could have taken it there, or mailed it there.

Maybe you get treated differently because your a dealer, who knows.

No, I am relating the experience we have as the only Remington service center in a -place where Remmies are extremely popular. I havent seen the type of problems you mention on a regular basis...and function test at the factory does not always mean that by the time it gets to the consumer, everything will necessarily be copasetic.

I disagree completely with you on this and once again make the statement: YOU SHOULD NEVER HAVE TO SEND A NIB RIFLE BACK TO THE FACTORY

Thats is simply a bogus argument.

Seems like some folks are impossible to please.

So anyway, Buy a Sako or a Tikka and see what happens when something goes wrong :)

WildimareasonableguyAlaska ™

JP Sarte
August 8, 2008, 02:23 PM
"Seems like some folks are impossible to please"

JPnothingcouldbefartherfromthetruthSarte

clinton
August 22, 2008, 11:28 PM
Hai, I am working in the private office like that it is Online data Entry. In that we do give so information to the given topic. Then especially it is working in U.K. country.


thankingyou

================================================

clinton


http://www.drugaddiction.net/indiana

Mal H
August 23, 2008, 08:53 AM
I don't see much need for further discussion since this thread has been quiet for awhile. Let's close it before any further member-on-member hard feelings develop.