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View Full Version : OMB Express--Great Customer Service.


JohnKSa
April 21, 2008, 11:37 AM
I placed an order with OMB Express (http://store.ombexpress.com/index.html) at around 7PM Friday night. Due to a mixup (partially my fault) I did not receive the free shipping promised in the special offer I to which I responded. It was an email offer (I requested to be placed on the list) but I didn't click through on the email so the free shipping offer wasn't processed.

At 8:30PM Friday night I sent an email to their customer service asking about the problem. At 8:23AM Saturday morning I had an email response from OMB customer service indicating the problem would be fixed. At 8:20AM Monday morning another email arrived confirming that the invoice had been corrected.

Besides the fact that I got a great deal on Glock night sights ($52 for a complete set) I think that's pretty impressive responsiveness.

I've bought a number of things from OMB in the past and will certainly be doing business with them again.

DonR101395
April 22, 2008, 10:21 PM
I've always had good luck with OMB.

JohnKSa
April 23, 2008, 11:41 PM
The order arrived today--free shipping as promised.

buzz_knox
April 24, 2008, 07:38 AM
I used them frequently, back when they sold Ranger to the unwashed masses.