i shall not be using the cell phone number you so graciously provided. but i do thank you for the courtesy.
i have no desire to speak to you, sir. i fear there is some degree of animosity present which would make a meaningful conversation difficult, if not impossible.
our truncated business relationship is at an end.
and you may refer to my actions as a temper tantrum if you wish.
however, i view my actions (albeit subjectively) as those of a justifiably highly dissatisfied customer.
and your defense of your company's failure at every juncture to respond to what would have been three very simple questions is entirely inadequate, if not misleading, to those who have followed this epic.
you said: "the person that handles phone inquiries had a message from you and was already trying to figure out why the order did not go through before calling you back."
the person that handles phone messages had calls from me on Dec. 13, 15, 17, 19 and 21 (yesterday). i would think somewhere during this time period it could have been figured out.
and even if not, a "we're working on it" call would have been sufficient. i merely wanted some acknowlegement that SOMEONE was aware of the problem.
and you never address the issue of the unanswered emails at all, sir.
you said: Only when you posted seven times across the AmBack Forum about the same thing did I step in, responded to you in one of your threads, and suspended your posting ability to keep you from cross posting in more places in our forum.
yes, you responded. you told me you be happy to discuss the problem with me. you were kind enough to ask me to PM or EMAIL you about the matter.
but then, you suspend my posting ability "to keep me from cross posting in more places in our forum."
well that action also prevented me from PMing you or getting your Email address from the forum because i could not log on.
i must assume this was an unintentional oversight on your part and the old law of unintended consequences took over from there.
it was only after i was "locked out" of contacting you that i resorted to posting on other firearms forums. i thought that might get someone's attention from your company. and it did. yours. again.
you left me no choice, sir. every attempt at communcation with your company proved futile over a 9 day period.
you said: I never received an email from you. However, I did send this email to you…
i never received YOUR email, sir. when did you send it and perhaps more importantly, where did you find my email address? you could not have gotten it from the email you never received from me.
i did send an email to you at: [email protected]
(i hope you don't mind my posting it. you did post your cell phone number here).
anyway, i found this address on another firearms forum. it was in one of your posts which was dated, i believe in 2001 or 2002. it may no longer be valid.
you said: I am not here to say what happened with your order was acceptable. It is not.
ahhh. see, we do agree on something.
you said: Your actions on the forum are why you were locked out and why your order was voided.
it is your forum after all. you can lock out cross posters, cross dressers, troublemakers, chicken pluckers and anyone else you want to lock out. you don't need a reason to take this action. you own the thing.
but as i said before, your locking me out of your forum is one of the reasons, the primary reason actually, why i told my story on these other firearms forums.
when you turned the key on me it prevented me from making contact with you right after you had asked me to do so in order to resolve the problem.
this is where the wheels came off and this whole thing broke down completely.
there were two other reason why i posted this matter to other firearms forums. and remember please, i did this after the "lock out."
1. to see if i could get any feedback about your company. honestly, i had never heard of Your American Backyard before and i wanted to see if others had dealt with you and how their transactions came out.
2. to alert others that something might be amiss. and by your own admission, there were some very significant problems in the way i was treated, or more precisely, ignored.
you said: ...your order was voided.
after today's round of non-resposiveness, this is all i wanted - for my order to be voided. so i guess we are both happy with this outcome.
but please remember, initially all i wanted was the answer to three simple questions:
1. do you have the ammo in stock?
2. if not, will it be back ordered and shipped later?
3. if it becomes a back order, will you notify me when shipped?
and you never addressed why i wasn't able to get those answers except that:
"the person that handles phone inquiries had a message from you and was already trying to figure out why the order did not go through before calling you back."
was this today's message or the one from the 13th, 15th, 17th or 19th of this month? this is where you really lose me. and don't forget those emails although someone else apparently did.
i'm a patient man, mr. coelho, but i have my limits and your american backyard exceeded them.
PS. to the moderators of this forum - thank you for your patience and forbearance. both sides of this epic have been told. you guys have been very fair and i'm glad you allowed mr. coelho and me the chance to hash this matter out.